Customer Success Specialist

Benefits:

401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Paid time off
Profit sharing
Training & development
Vision insurance

Korpack is hiring a highly organized and driven Customer Success Specialist to join its growing team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization. They must have a strong attention to detail and an outgoing demeanor.

Who We Are:

Korpack is not just a packaging solutions provider; we are innovators in packaging materials, contract packaging, and automation. With an engineering mindset and creative flexibility, we aim to lead the industry by consistently improving our performance and meeting the highest standards. Our mission is to delight customers by delivering quality services consistently on time, keeping promises, and building lasting relationships.

We strive to disrupt the packaging industry from every angle. Our core values are:

D - Determined
I - Innovative
S - Smile
R - Responsive
U - Understanding
P - Proactive
T - Teamwork

The above core values are what we are looking for as we grow our team. Accountability isn't a want, but a need. If you have grit and enjoy fast-paced environments, and will do what it takes to win, apply today.

What You’ll Do:

The mission of the role is to guarantee exceptional support to our customer partners by providing top-notch, professional customer service through timely communication and accurate order processing.

Primary Responsibilities:

Day-to-Day Customer Orders and Interaction:

Process and manage customer orders daily, including sales order entry, and provide customer status updates.
Assist the Sales team in sales and customer service-related operations, fostering strong customer relations through timely resolution of inquiries and proactive communication.
Act as a liaison between the customer and the company for all velocity issues and customer inquiries, ensuring all customer requirements are met and coordinating the resolution of issues regarding existing and new products.
Ensure open and effective communication channels with customers, partners, and internal teams to foster positive relationships and address any inquiries or issues promptly.
Respond to and/or ensure responses to appropriate individuals on sales and customer service-related inquiries, emphasizing the importance of courteous and professional interactions.

SO & PO Entry & Confirmation:

Place Purchase Orders with vendor partners and track these orders to ensure timely deliveries to customer partners, making margin and logistical decisions to promote cost savings and ensure PO accuracy.
Administer daily sales support processes and procedures (i.e. answer all calls, sales order entry, customer onboarding, quoting, quote follow-up, customer creation, and other special projects as needed). Must follow the cycle from the beginning to completion including Qualifying opportunity, cross referencing vendor pricing, data entry, and following up with the customer once the quote is complete.
Communicate with all co-workers, customers, partners, suppliers, and others in a courteous and professional manner, ensuring responses are provided to sales and customer service-related inquiries promptly. Respond and/or ensure a response is provided to appropriate individuals on sales & customer service-related inquiries to foster positive relationships.

Customer Experience (Net Promoter Score - NPS):

Engage in activities that enhance customer experience and satisfaction, including monitoring performance indicators, managing sales tracking tools (ie. dashboards) and reviewing pending orders to meet specific customer requests to ensure excellent customer service and customer experience.
Develop and maintain positive relationships with customers and vendors, contributing to a high-integrity environment that promotes positive team morale.
Support requests for assigned accounts and serve as the main point of contact, ensuring timely responses to inquiries and requests.
Work closely with customers to identify their ongoing needs and provide recommendations for additional products or services.

What We Expect of You (Qualitatively)

Intelligent / Learner: You learn complex concepts quickly. You demonstrate the ability to proficiently understand and absorb new information. You have strong analytical and critical thinking skills.
Curiosity: You ask questions in a way that is genuine to dig deeper to understand partnerships and think out of the box to provide solutions to our customer partners.
Need for Achievement / Work Ethic: You are ambitious and strive for excellence. You set challenging goals and hold yourself accountable for exceeding them. You are willing to work as hard as it takes to get things done and have a strong desire to win - competitive. You are driven and self-motivated.
Organization / Efficiency: Highly organized and process-oriented with an ability to excel in a fast-paced, constantly changing environment. Have the ability to manage several email inboxes daily for all customer success communications. You have a high attention to detail and a proactive mindset.
Confident / Positivity: You are self-assured and are largely unfazed by rejection and customer pushback. You learn from negative experiences with an optimistic attitude and use past experiences to support creative solutions to avoid the same hiccups. You have strong communication skills - both verbal and written.
Follow-through: Excellent and timely follow-through – you do what you say.

Required Experience

High School Diploma and or BS in Marketing, Business, or Communications
At least 2 years of related experience
Proficiency with similar software programs used in this job (Microsoft Office, Acumatica (current ERP system)

Desired Experience:

Two years of related packaging, manufacturing, or distribution industry experience

What You’ll Earn

Aggressive compensation, 401K, Competitive benefits including medical, dental, vision, and life insurance, Generous Vacation, etc.

Compensation: $70,000.00 per year

Why Korpack? – Our Culture of DISRUPT

Korpack isn’t your typical company – we’re determined to disrupt the packaging industry from every angle. We pride ourselves on a culture defined by our core values: Determined, Innovative, Smile, Responsive, Understanding, Proactive, and Teamwork (together, they spell out DISRUPT, the spirit we bring to work every day). We’re a smaller, agile organization where ideas spark into action quickly.

At Korpack, you’ll experience the excitement and creativity of a startup with the stability of an established business. We adapt swiftly to change and encourage our team to experiment, innovate, and push boundaries. Here, your contributions won’t get lost in the shuffle – you’ll see the direct impact of your work on our growth and success. If you’re looking for autonomy, the freedom to innovate, and a team that has your back while you drive real change, Korpack is the place to be.

(if you already have a resume on Indeed)